Bookings and Payments
• A 3% credit card surcharge applies – no extra fees for debit cards
• A non-refundable deposit must be paid at the time of booking of at least 20% to secure your place, special offers it is the full balance on booking which is non-refundable
• The balance is payable at least 8 weeks before the commencement of your retreat
• All bookings made less than 8 weeks before must be paid in full at the time of booking
• All documents sent out as part of your welcome pack including wavier must be completed and brought with you on your first day
• We reserve the right the change the venue at any stage if operational needs require this

• We advise all customers to take out an insurance policy to protect them from having to cancel due to certain conditions. And should be purchased at time of booking or within 21 days of confirming your date
• This will guarantee that you can either substitute your place for another person or postpone your date due to serious illness, car accidents or family tragedy. You would then be able to rebook free of charge upon proof of the reason for cancellation e.g a doctor’s note. If this is not taken then the below cancellation policy applies:
• Any cancellations or change of chosen retreat date must be notified by telephone and confirmed in writing as soon as is reasonably possible and will be subject to the following charges:
• Less than 4 weeks’ notice to change the date and you will forfeit 100% of the retreat fee and will be unable to move your booking to another date

• All the above also apply for bereavement, injury, illness or death
• For these reasons we recommend you taking out your own insurance to cover our fees in such an event
• If the client fails to arrive for the retreat on the first day no refund will be given under any exception
• Should you leave during the retreat no refund will be given under any exception
• We reserve the right to cancel or postpone any course but will always endeavour to fulfil our commitments. In this event a full refund or alternative date will be offered
• Substitution of your place to another person will incur a £25 fee
• To move the date at any stage after confirming a booking is £50

Responsibilities of the Client
• If you are ill during the retreat or prior to arriving you must inform the management. Management have to right to refuse to allow you to take part in activities if they believe is this going to cause detriment to your health or other client’s health. Please be aware if you have an infectious or contagious disease/condition we are within our rights to turn you away without a refund. We cannot put other clients at risk and thus you should not attend if you are unwell. If you chose not to take out indemnity then you will not be refunded any monies should you be refused entry
• Any damage to our properties is to be paid for by yourself directly to the property owner We strongly recommend that you get your own insurance to cover you in the event that you are unable to attend the course for any reason as we do not provide refunds
• The client is responsible for their own personal medical requirements, clothing and footwear for the duration of the course
• The client is responsible for informing us of any medical conditions and using their own judgement when deciding to take part in the activities we offer. Failure to inform us of medical conditions may result in the client being withdrawn from certain activities on the day
• If we feel you are unable to perform an activity we reserve the right to stop and no refund will be offered if you have failed to advise us of any health conditions
• The client must accept that attending any of our activities involves some risk, these risks incorporate a broad range and the client recognises those risks include personal injury. By attending this retreat the client agrees to assume these risks and to release and discharge us and any of it employees or sub-contractors from any and all claims